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The mission of Eastfield College is to provide excellence in teaching and learning.

Customer Service Management

The Customer Service Management certificate is designed for people interested in developing or improving skills required in dealing with internal or external customer expectations. Topics include fostering positive attitudes, recognizing and dealing with customer turnoffs, dealing with dissatisfied customers, exceeding customer expectations, using behaviors that win customer loyalty, getting others to give great service, applying winning telephone, email, and web site techniques, using written messages, and understanding the one-to-one customer future.

Customer ServiceCustomer Service

Topics include fostering positive attitudes, recognizing and dealing with customer turnoffs, dealing with dissatisfied customers, exceeding customer expectations, using behaviors that win customer loyalty, getting others to give great service, applying winning telephone, email, and web site techniques, using written messages, and understanding the one-to-one customer future.

Cultural Diversity in Today's Workforce

This course provides an overview of workplace diversity to include gender, cultural background, age, and other factors. Topics include behavioral expectations and standards in today's workplace.  

 

Business Writing

Students learn to develop a mastery of language skills and written communications. Students are encouraged to develop their critical thinking, decision-, making, and problem-solving skills.

 

Developing Leadership in the Workplace

Overview of concepts and skills of leadership in the work setting; introduces the nature of leadership; situational theory, styles, and the evaluation of leadership performance.

Human Relations Skills

This course will provide knowledge and skills for developing effective working relationships within the home, school, community, and workplace. This course identifies current events, attitudes and behaviors pertinent to building, keeping, and renewing harmonious relationships. Topics to include problem solving, communications skills, the dynamics of change. 

Career Development

This course will provide the student with knowledge and skills to obtain and maintain a job.  Topics to include are career and personality assessments, interviewing techniques, resume writing, salary negotiations, working with community agencies, and developing a career portfolio.

Practical Computer LiteracyIntroduction Personal Computer

Beginning students will learn computer vocabulary, what computers can accomplish in the office and at home, and will get hands-on practice in operating the IBM PC. Topics will include demonstration and practice with each of the main types of software packages.  

 

Word 2007 Level 1

Prerequisite: Introduction Personal Computer or equivalent skills. Word processing program that allows students to efficiently create and revise professional documents such as letters, reports, memoranda, and resumes. Topics include saving and retrieving documents, formatting basic business documents, changing fonts, printing, and block functions. The use of spell checker and thesaurus and mouse techniques will also be covered.

Excel 2007 Level 1

Prerequisite: Introduction Personal Computer or equivalent skills. Topics include terminology, basic commands to create and save a file, how to write formulas, and how to perform mathematical calculations.  Also is covered is worksheet editing, formatting, and printing.

PowerPoint 2007 Level 1

Prerequisite: Introduction Personal Computer or equivalent skills. Topics include: creating and working with a presentation; outlining, adding and modifying text; drawing and modifying objects; changing masters and using color schemes; creating, editing and formatting graphs; creating organizational charts; linking information with other applications; and producing a presentation. 

Access 2007  Level 1

Prerequisite: Introduction Personal Computer or equivalent skills. Topics include how to create a database, input/ change/delete data, and sort and retrieve selected data. Topics will also include modifying database tables, validating data, and gathering data from external sources.

Certificates of Completion are presented at the end of each course, but program certificates require completion of all courses.

Individual courses may be taken on a non-certificate basis.

This Certificate approved for WIA/TAA funding.

For more information, contact Continuing Education at 972-860-7113.