Fast Track Courses

Ft: Cultural Diversity - $125.00

An overview of workplace diversity to include gender, cultural background, age, and other factors. Topics include behavioral expectations and standards in the business environment.

Reg#	Course	Section	Instructor	Days	Time	Room	Dates
703569	BMGT-1091	41920	Hearns	MTWRF	8:30 AM-12:30 PM	W123	09/23/11 - 09/29/11

Ft: Customer Service - $125.00

Topics include fostering positive attitudes, recognizing and dealing with customer turnoffs, dealing with dissatisfied customers, exceeding customer expectations, using behaviors that win customer loyalty, getting others to give great service, applying winning telephone, email, and web site techniques, using written messages, and understanding the one-to-one customer future. Textbook: Customer Service: Career Success through Customer Satisfaction.

Reg#	Course	Section	Instructor	Days	Time	Room	Dates
703573	BUSG-1005	41920	Hearns	MTWRF	8:30 AM-12:30 PM	W123	10/12/11 - 10/18/11

Ft: Medical Insurance - $199.00

Emphasizes accurate ICD-9 and CPT coding of office procedures for payment/ reimbursement by patient or third party and prevention of insurance fraud. Additional topics may include managed care or medical economics.

Reg#	Course	Section	Instructor	Days	Time	Room	Dates
703574	HITT-1013	41920	Hearns	MTWRF	8:30 AM-12:30 PM	W123	10/19/11 - 10/28/11

Ft: Powerpoint 2010 Level 1 - $125.00

Reg#	Course	Section	Instructor	Days	Time	Room	Dates
703567	ITSW-1058	41933	Hearns	MTWRF	8:30 AM-12:30 PM	W123	09/16/11 - 09/22/11

Ft: Career Development - $125.00

This course covers networking, resume preparation, interview skills, Internet sources, and real world know how. Textbook: In Search of Career Excellence.

Reg#	Course	Section	Instructor	Days	Time	Room	Dates
703592	POFT-1006	41234	Snowton	MTWRF	8:30 AM-1:30 PM	W124	12/20/11 - 12/23/11

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