Customer Service Management Certificate

The Customer Service Management Certificate is designed for persons interested in developing or improving skills required in dealing with internal or external customer expectations.  Topics include fostering positive attitudes, recognizing and dealing with customer turnoffs and dissatisfied customers, exceeding customer expectations, using behaviors that win customer loyalty, getting others to give great service, applying winning telephone, email, and website techniques, using written messages, and understanding the one-to-one customer future. 

Required Coursework 220 Hour Certificate

Certificates of Completion are presented at the end of each course, but program certificates require completion of all courses.

Individual courses may be taken on a non-certificate basis.

This Certificate approved for WIA/TAA funding.

For more information, contact Tesha Johnson at 972-860-7626.