Grade Dispute Process

The following process is used to resolve situations in which the student feels that the grade awarded for a project or a class is inappropriate. This process also applies to disputes arising when the student is accused of academic dishonesty and receives a failing grade for a project or a class.

  1. A student should first try to resolve the complaint by speaking with the instructor. The student may choose to complete the Grade Dispute Form.

  2. If the dispute is not resolved, the student should contact the Division Dean. The student may choose to complete the Grade Dispute Form.

  3. If the dispute is not resolved, the student should contact the Executive Vice President, Academic Affairs and Student Success. The student must complete the Grade Dispute Form.

  4. The Executive Vice President will meet with the student and, depending upon the nature of the complaint may designate faculty or administrators to investigate, mediate, and/or suggest resolutions.

  5. The Executive Vice President will provide the student with a written response within ten (10) working days after submission of the Grade Dispute Form.

  6. If the Executive Vice President’s decision is not satisfactory, the student may seek a review by the College President. The decision of the President shall be final.

Student Complaint Process

  1. A student should first try to resolve a complaint by speaking with the individual who is the subject of the complaint, or with the supervisor of that person. The student may choose to complete the Student Complaint Form.

  2. If the complaint is not resolved after speaking with the supervisor, the student should contact the Department Director. The student may choose to complete the Student Complaint Form.

  3. If the complaint is not resolved after speaking with the Department Director, the student should contact the next level administrator (Dean, manager). The student may choose to complete the Student Complaint Form.

  4. If the complaint is not resolved after speaking with the Dean/manager, the student may appeal the decision, in writing, to the Dean of Student Services. The student must complete the Student Complaint Form.

  5. The Dean will meet with the student and, depending upon the nature of the complaint, may designate others to investigate, mediate, and/or suggest resolutions.

  6. If the Deanís decision is not satisfactory, the student may request review by the Executive Vice President, Educational Affairs and Student Success.

  7. If the Executive Vice Presidentís decision is not satisfactory, the student may request review by an appeal committee by submitting a written request to the Executive Vice President.

  8. The Executive Vice President or responsible employee will convene and chair an appeal committee, which will hear the appeal within ten (10) days of the request (unless extended with the agreement of both the student and the vice president).

  9. The appeal committee will make a determination and send its decision to the College President.

  10. If the appeal committeeís decision is not satisfactory, the student may seek review through the College President. The decision of the President shall be final.

  11. If the Presidentís decisionís is not satisfactory, the student may seek review by the Chancellor. If the Chancellor agrees to review the complaint, his decision will be final. If the Chancellor does not agree to review the complaint, the decision of the President will stand.